Shipping policy

Shipping Policy

Thank you for shopping with KpopKeeps! 💚 We carefully pack every order to make sure your K-pop goodies reach you safely.

📦 Processing Times

Orders are normally processed and dispatched within 2–4 working days.

During busy periods, new releases, pre-orders or sales, processing may take a little longer. We’ll always do our best to get your order on its way as quickly as possible.

Working days are Monday–Friday, excluding UK bank holidays.

🇬🇧 UK Delivery

UK orders are sent via Royal Mail.

Estimated delivery after dispatch is usually:

2–4 working days

Please note that delivery times are estimates and may occasionally be affected by Royal Mail delays or other circumstances outside of our control.

🌍 International Delivery

International orders are sent from the United Kingdom.

Estimated delivery after dispatch is generally:

Europe: 5–15 working days
Rest of World: 7–20 working days

International delivery can occasionally take longer due to customs processing, local postal services or other delays outside of our control.

Where an untracked shipping service is selected, tracking updates will not be available after dispatch.

EU Shipping

Due to ongoing customs requirements and recent changes affecting shipments from the UK, shipping to EU destinations may occasionally be restricted or temporarily unavailable.

If an EU destination is unavailable at checkout, unfortunately we are unable to ship to that location at that time.

💳 Customs, Duties & Import Charges

International customers are responsible for any customs duties, import VAT, handling fees or other charges that may be applied by their destination country, unless these have specifically been collected at checkout.

KpopKeeps cannot control or predict these charges.

Customers are also responsible for ensuring that the products they order can legally be imported into their country.

🎀 Pre-Orders

Products marked as Pre-Order have an estimated release or arrival date shown on the individual product listing.

These dates are estimates and may change due to manufacturers, suppliers, international shipping or customs delays.

If your order contains both in-stock and pre-order products, your order may be held and dispatched together once all items are available unless otherwise stated.

📍 Please Check Your Delivery Address

Please make sure your shipping address is correct before completing your order.

If you notice an error, contact us as soon as possible at kpopkeeps@outlook.com.

We will always try to help, but once an order has been dispatched we cannot guarantee that the delivery address can be changed.

KpopKeeps cannot be held responsible for orders delivered incorrectly due to an incomplete or incorrect address provided at checkout.

📭 Delayed or Missing Orders

Please remember that estimated delivery dates are not guaranteed delivery dates.

If your order hasn't arrived within the expected timeframe, please allow a little additional time, particularly for international orders where customs delays can occur.

If you are concerned about your order, contact us at kpopkeeps@outlook.com with your order number and we'll be happy to help.

For orders sent using an untracked service, we may need to wait until the postal carrier's official timeframe for an item to be considered lost before we can investigate further.

📦 Returned to Sender

If an order is returned to us because of an incorrect/incomplete address, failed delivery attempts, refusal of the parcel or failure to collect it, we will contact you once it has been returned.

The order can normally be re-sent once the additional postage cost has been paid, or a refund can be issued for the eligible products minus the original shipping costs and any return charges incurred.